Returns & Refunds

At Petiria, we want you and your pet to love every product you receive. If you are not satisfied with your purchase, we are here to help.

Return Period

You may request a return within 10 days of receiving your order.

To be eligible for a return:
• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:
• Used pet collars
• Items damaged due to misuse
• Customized products

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within several business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. Our team will assist you with a replacement or refund.

How to Request a Return

To start a return, please contact our support team at：hello@petiria.com

Please include:
• Your order number
• Photos of the item if damaged
• The reason for your return