At Petiria, we want you and your pet to love every product you receive. If you are not satisfied with your purchase, we are here to help.
Return Period
You have the right to request a return within 14 days of receiving your order.
To be eligible for a return, the item should be returned in its original condition and, where possible, in its original packaging. Please include proof of purchase.
For hygiene and safety reasons, certain items may not be eligible for return, including: • Used pet collars • Items damaged due to misuse • Customized products
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within several business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us as soon as possible at hello@petiria.com. Our team will assist you with a replacement or refund.
How to Request a Return
To start a return, please contact our support team at：hello@petiria.com
Please include: • Your order number • Photos of the item if damaged • The reason for your return
