FAQ

Frequently Asked Questions

1. Are Petiria collars suitable for both dogs and cats?

Yes. Our collars are designed to be suitable for both dogs and cats. You can customize your pet's collar with different charms to create a unique style.

2. What are the collar charms made of?

Our collar charms are made of high-quality leather. They are soft, easy to care for, and lightweight, ensuring they don’t add any burden to your pet while making them stand out with a unique look.

3. Can I customize my pet’s collar?

Yes. Petiria collars are designed for DIY customization. You can mix and match different charms such as hearts, bears, flowers and crystals to create your own unique collar design.

4. How long does shipping take?

Orders are usually processed within 1–3 business days.

Estimated shipping time is typically 5–8 business days depending on your location.

5. Do you ship internationally?

Yes. We ship to most countries worldwide.

6. Can I return my order?

Yes. We offer a 10-day return policy. If you are not satisfied with your purchase, please contact us and we will assist you with the return process.

7. How can I contact customer support?

You can contact our support team anytime by email：hello@petiria.com

We usually reply within 24 hours.

8. Are the charms safe for pets?

Our charms are designed to be lightweight and pet-friendly. However, we always recommend supervising your pet while wearing accessories.

9. How do I choose the correct collar size?

Please refer to the size guide on the product page to choose the correct size for your pet’s neck.

10. Do the charms come with the collar?

Some collars may come with basic charms, while additional charms can be purchased separately so you can design your own style.